Head of Consumer Analytics

We’re looking for a Quality & Operation Manager to join us at Telia.

We are seeking a senior leader to join and further strengthen our Commercial Development organization. You will be part of a forward-looking and high-impact leadership team focused on winning in the consumer market through data-driven, customer-centric innovation.

Consumer Analytics is a strategically critical function consisting of approximately ten highly skilled professionals, including data engineers, data scientists, martech engineers, and data analysts. The team plays a central role in shaping the commercial agenda by delivering advanced insights, predictive models, and decision support that enable sustainable growth and competitive advantage

What you’ll do:

As head of Consumer Analytics you will lead the Consumer analytics team and be part of the Commercial Development leadership team.

• Lead and develop the Analytics function as Head of Consumer Analytics, with full responsibility for people leadership, prioritization, delivery, and team engagement during a period of transformation and growth.

• Drive strong execution within Commercial Development by translating strategic and financial priorities into actionable insights, OKRs, and data-driven omnichannel customer journeys.

• Own the evolution of analytics governance, operating model, and ways of working, ensuring effective collaboration with IT and other key stakeholders across Telia Norway.

• Lead the transformation of the data foundation and analytics technology stack, improving scalability, cost efficiency, and the ability to deliver personalized, insight-driven customer experiences.

• Act as a key driver for innovation and adoption of new technologies, including Generative AI, to increase productivity and unlock new business value.

What will help you thrive in this role:

• You are a confident and empathetic leader who creates trust, motivates teams, and thrives in periods of change and ambiguity.

• You combine strong stakeholder management skills with a collaborative mindset, enabling effective decision making across complex, cross-functional environments.

• You are structured and execution-oriented, able to balance strategic thinking with hands-on leadership and day-to-day operational needs.

• You communicate clearly and persuasively, translating complex data and technology topics into actionable insights for business leaders.

• You are curious and forward looking, with a strong drive to continuously improve ways of working and adopt new technologies.

Join us to shape smarter living for people, businesses, and the planet

At Telia, we’re a team of 15 000 colleagues across the Nordics and Baltics, passionate about technology and connectivity. As a Leading Telecommunications Operator & Climate Leader, we drive change with large-scale, impactful projects while building a sustainable, inclusive world.

Here, you can grow your skills, lead meaningful projects, and thrive in a supportive, diverse environment. Whether you’re taking your first step or your next, Telia is a place to grow, belong, and make a real impact.

What we offer

When you join us, you'll receive a comprehensive benefits package tailored to your local market, opportunities for remote work, and more. You'll also have the chance to earn a bonus based on your performance and Telia's results.

Ready to make better happen?

We look forward to receiving your application by 2025-02-15. Please note that we might close the position earlier if we find the right candidate, so don’t wait too long to apply!

If you’re selected for the next stage, you’ll be contacted by our Talent Acquisition Partner, Karuna Munikrishna. Background and reference checks will be part of the process.

Want to know more about this role? Please reach out to Ola-Jo Semb at ola-jo.holthe.semb@telia.no.

Equal opportunities

At Telia, we recognize talent by professional skills and growth potential. We champion diversity, ensuring every individual’s needs are met, regardless of disability, gender, age, nationality, sexual orientation, or social status. Together, we’re dedicated to fostering an inclusive work environment where your uniqueness is our strength.

Join us and let’s make better happen - together!