03 Dec, 2024
Key Responsibilities: Operational Ownership: Serve as the primary operational contact for enterprise partners, managing operational challenges, unblocking growth opportunities and handling escalations. Ensure seamless functioning of our services. Strategic Improvement Initiatives: Develop and implement operational success plans, driving strategic improvements based on comprehensive data analysis. Ensure both partners and internal teams adhere to agreed timelines and objectives. Scaling and Process Optimization: Identify key friction points in operations, using data-driven insights. Lead negotiations and implement process changes with partners, product teams, and engineers to enhance efficiencies and scalability. API Integration and Collaboration: Spearhead the exploration and implementation of endpoint and webhook solutions, negotiating with partners to ensure seamless data exchange and automation of operational support systems. Quality and Performance Analysis:...
Wise
London, UK