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We’re looking for a Workforce Management Senior Specialist to join our team in the Kuala Lumpur office! As a member of the WFM team you will be vital in ensuring agents are scheduled to be working at the right place and at the right time. You can expect to be working with a number of stakeholders from operational teams, product teams, and analysts, across all levels. You’ll be leveraging our WFM tools, providing support and expertise to our agents and operational leads. This coupled with deep understanding of our customers' needs, you will have a direct impact on helping our customers get support when they need us as well as enabling our agents to do their best work. We are looking for superstars in both Scheduling and Intraday functions and will discuss your preference and forte during the interview rounds. Your Mission Know exactly where SLAs and our metrics stand at any given time Create regular health reports for stakeholders and have a full understanding of the...