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Hurtigruten Estonia OÜ is Hurtigruten's Estonian branch of the company, focused on phone and web sales and a wide range of support functions. There are over 300 employees from over 40 different countries working in the Tallinn office. Since our ships will be operating in new destinations, we are looking for more travel and tourism enthusiasts to join our Team in Tallinn. NB! We can hire people with EU living and working permits only. Your daily tasks: Offer consultative selling and service, maximise every sales opportunity through all our communication channels​ Identify Customer needs and respond in professional and timely manner​ Utilize every opportunity to convert customers via inbound or outbound contact​ Enter, update and document all Customer information into system according to standard operating procedures​ Follow up Customer contacts where necessary Identify and escalate issues​ to ensure resolution Manage and resolve Customer complaints​ and ensure...