6 tööd leitud

Your mission is to help customers have an excellent experience with Wise mainly via phone but also via email. This isn’t your normal call center – we do things differently – and our Business Customer Support Associates are here to help millions more potential customers save money by using Wise! Provide world-class customer support via email and phone channels for Portuguese and English speaking customers all over the world Understand that making a customer happy is crucially important to a business’s success and make that your goal for every contact Be creative, friendly, and solution-oriented with customers and colleagues Understand the need to meet expectations, rise above them, and go that extra mile for customers Qualifications You have  strong verbal & written English skills and fluent Portuguese language skills –  you’ll be supporting Portuguese and English speaking customers, but the working language at Wise is English You’re  flexible . You’re willing to...

The Business Customer Support Senior Team Lead is a strong leader with a mindset that allows them to build strong teams and processes that put our customers first while providing a continuous feedback loop from customers to various product teams.  Operations Help set and report against monthly and quarterly performance targets, communicate key insights and obstacles to the teams and the broader company Work closely with other Customer Support teams across the world, and Wise product teams to identify ways to improve experience while reducing customer contacts through product changes Increase quality, effectiveness and efficiency within Customer Support as well as collaboration and communication between functions and teams Ensure that a group of teams provides good quality and efficient support and meets KPIs Identify opportunities for group performance improvement and supports leads with performance management Lead group planning and ensures clear and impactful plans...

We’re looking for a Brazil Banking Lead & Country Manager. This is a unique and exciting opportunity to play a pioneering role to grow Wise in Brazil, allowing millions more potential customers to save money by using our services. You will have full responsibility for overseeing our financial services partnerships, defining our market expansion and market entry strategies and executing on it, and managing critical relationships with government departments, regulators, industry bodies, etc. Your mission: Define the opportunities and direction for our products in Brazil. Collaborate across teams and inspire others so that we deliver the best solution.  Work closely with product teams (Product Managers and Product Engineers) to develop our vision and build better products and experiences for our customers. Your contribution will mainly be from the payments infrastructure, regulatory and operational banking partnerships point of view. Work with our global teams...

We are looking for an awesome new member of the Tax Team to come on board in Brazil, to help grow the market and region in a compliant way! You’ll be part of a commercially-minded Tax team, helping to ensure our tax affairs are efficient, transparently compliant and slick so that our mission is sustainable. Your mission Manage the outsourced preparation of Brazil and other LatAm tax computations across direct and indirect taxes. This includes adhering to controls, managing risks and identifying ways to automate and streamline manual tasks using existing systems or emerging technologies.  Assist with the preparation of IFRS and local GAAP half year and year-end tax reporting and tax provisions with the help of advisors where necessary.  Work closely with financial controllers, accounting, and finance system teams for sources of data and information, including directly extracting information from our ERP system. Support the Regional lead on ad hoc research and...

As a Global Complaints Lead, you will play a critical role in ensuring our customers' concerns are addressed efficiently and effectively. You will manage a global team of Complaints Officers, providing guidance, coaching, and support to ensure exceptional service delivery. This role will focus on complaints management strategy, regulatory compliance, and customer experience enhancement while identifying trends and driving continuous improvement. Additionally, you will work cross-functionally to influence product and process enhancements, safeguarding Wise’s reputation and operational excellence. Key Responsibilities: Lead, mentor, and develop a global team of Complaints Officers with regular check-ins and one-on-one sessions. Oversee training and ensure team knowledge is up-to-date with regulatory requirements. Manage global team capacity, plan for growth, and oversee absence management. Drive team engagement through global team-building initiatives. Deliver and monitor...

A Due Diligence Agent is responsible for performing timely customer due diligence to complete the KYC process. The Agent will be engaged in research and analysis. They will use information supplied by external businesses and consumer customers, information already within the organization, external vendor tools and their overall experience to effect due diligence controls on customers and counterparties of various characteristics. Duties and responsibilities: Performs Due Diligence on existing, new and/or potential customers based on risk mitigation controls and certain trigger events. Exercise discretion in setting priorities, identifying customer records that require further review and taking action to obtain and follow-up on the information and/or documentation requested. Ensure that information and documentation provided by customers, from external data sources and from your own reviews (e.g. websites and company registries) meet our requirements for verification Perform...