17 tööd leitud

We are seeking a passionate Product Analyst to join our KYC Controls team within the Fincrime squad. The team is responsible for building a robust KYC program that effectively mitigates financial crime while enabling sustainable growth through a risk based approach. The ideal candidate will be enthusiastic about our mission of “Money Without Borders” and eager to take ownership of a large analytics domain within a dynamic product area. This position offers a unique opportunity to work with one of our largest squads, responsible for keeping bad actors off our platform while ensuring a seamless experience for our customers. The Fincrime Squad consists of the following Teams: AML, Screening, Fraud fighting, and KYC controls. As a Product Analyst, you will collaborate closely with the  product managers and engineers for the KYC Controls team. You’ll also be a part of Wise’s global analytics community, giving you access to a network of analytics professionals worldwide. In this...

The People Services vision is to create fast, convenient, transparent Wise support, powered by smart tech and human advice. To help us get there, we’re seeking an experienced Global Shared Services Director. We want you to build shared services globally, and we’re looking for someone who has the ambition and experience to achieve this while leading other regional People Operations (POps) Leads. You will be responsible for building, establishing, leading, and continuously enhancing the Global Shared Services function. This role requires a visionary and strategic leader with hands-on experience in creating and managing shared services in a multi-country environment. The ideal candidate will drive evolution, streamline processes to improve the Wise experience, increase efficiency, and enhance service delivery across various People functions. Key Responsibilities: Lead the creation and operational strategy of our Global People Operations and Shared Services from the ground up....

The team you will join: Account Access and Recovery Our mission is to provide our customers with secure, reliable and convenient access to their Wise account. We own registration, login and MFA. Every customer who interacts with Wise touches something that our team owns, when signing up for the first time, or when accessing their account every time they check their balance, send money or invest in assets.  We are a cross functional team of 16 including backend, web, mobile, data science, product and design. The problems we’re working on currently are: introducing new ways to recover access to your Wise account when you lose your phone working on new methods of authentication like Passkeys to give our customers seamless access to Wise building out our authentication framework to provide adaptive MFA to keep out bad actors, and allow easy access to genuine customers using machine learning to prevent fraud What does it take? A passion for technology, product...

Here’s what you’ll contribute: Convenience: Run funnel analysis to understand the key opportunities to drive end-to-end conversion, reducing the effort our customers face to send money. Work closely with the product managers and designers to find new insights that will drive product development and delight our customers Hyper-localisation: Work with regional teams to understand the experience in each region, and how can it be improved. Use data to help your team prioritise different projects and have a real impact on customers, regardless of where they are in the world. New Product Launches: Drive impact sizing and rollout of new products to meet diverse customer needs. This role will give you the opportunity to: Choose your path to impact – we believe people are most empowered when they can act autonomously. So rather than telling you what to do, you’ll work with your team to create a vision of your own. Of course, you can always gather feedback from smart, curious...

Are you passionate about navigating complex legal landscapes and shaping the future of third-party partnerships? We’re looking for a detail-oriented and forward-thinking  Third Party Contract Manager  to join our team and play a pivotal role in ensuring our third-party agreements align with global regulatory standards and internal policies. This role will focus on managing third-party contracts with a significant emphasis on legal work (100% legal). As part of our dynamic team, you’ll be at the forefront of reviewing contractual agreements, ensuring compliance with cutting-edge regulations like the  EU Digital Operational Resilience Act (DORA)  and the  European Banking Authority’s (EBA) Guidelines on Outsourcing Arrangements , while also driving operational excellence in contract management. What You’ll Do: Ensure Compliance:  Review and analyse third-party contracts to ensure compliance with Wise’s policies, as well as with local and global regulatory requirements,...

The team you’ll be working with: Getting Help Join our dynamic Getting Help team, where we focus on understanding and addressing the root causes of customer queries to enhance their overall experience with Wise. Our mission is to deliver a tailored customer support experience that scales globally with our growth and helps minimise operational costs. We emphasise self-service solutions that allow customers to resolve their issues instantly and effortlessly. By investigating why users contact us, we identify underlying problems and work closely with other product teams to implement effective solutions. This collaborative approach ensures that our support channels provide the right answers, whether through self-service options or directing users to the appropriate support resources. In order to solve customer problems more effectively, we also developed chat as a support channel. 💪 Our main vision points are: Scalability: Develop solutions that scale with the growing needs...

The North America Payment Methods team is at the heart of Wise’s mission, building and maintaining the most popular payment method used by US Wise customers – ACH. Our engineers are tasked with creating innovative solutions that make it easier for customers to use their accounts, while ensuring scalable and robust connections between banks and Wise.   This role will give you the opportunity to: Choose your own path to success – you’ll have the freedom to define the vision and the responsibility for making it happen. Be flexible in how and where you work; we understand everyone needs a little something different, so we’ll do our best to make it happen. Travel to the US to work closely with our team members there. Inspire teams with your ideas, knowledge, and self-starting attitude. Key Responsibilities: Build out and maintain the most popular payment method used by US Wise customers (ACH). Innovate and create solutions to help customers use their accounts more...

The team you will join: Europe Onboarding We are building the most convenient and scalable onboarding experience for European people and businesses which is compliant with local regulatory guidelines. We are enabling customers to onboard to Wise conveniently without any unnecessary friction. We make sure, that we only ask information, that is easy to provide, and effectively helps us combat fincrime. Grow Europe without proportionally growing servicing teams. Automating information collection and review will make the onboarding experience of European people and businesses quicker, and help us scale our operation with the growing number of customers. Our onboarding experience should be compliant with regulatory guidelines and we should have effective systems to stop fincrime. What does it take?   7+ years of experience Java or other JVM based language, experience with Spring framework and deep understanding of JDBC and database internals Experience with CI/CD...

The team you will join: Servicing Tooling Platform The Servicing Tooling Platform team within the Servicing Tribe focuses on providing standardised back-office tooling experience for agents and product engineering teams. As a software engineer on this team, you will work on building a scalable and reusable platform that can be used to create efficient, scalable and observable operational processes. You will work closely with cross-functional teams to ensure the smooth operation of our tooling platform, contributing to the overall success of our organisation.   Our main vision points are: We standardise and enable Servicing Operational processes via a common abstractions and out of the box solutions, reliable data and back office tools We enable the quickest technical solution for product teams building manual work tooling with a wide range of use cases to accommodate the various needs of operational teams We offer platform-level support for any core and custom...

The team you’ll be working with: Swift Our team looks after Wise’s connection to the  Swift network ; the backbone of the financial world. The team is in a special place, because it’s the bridge between the established and new financial systems - Swift and Wise. We build and maintain the  infrastructure  that allows us to  exchange messages  (payment instructions, statements, RFIs) with other participants of the Swift network. We are the  experts in correspondent banking  and various Swift services, like  SwiftRef and GPI , and we utilise these services in various ways to improve our product.   Next to the infrastructure, the team is responsible to move  USD and EUR  to foreign countries (to China for example), and looks after customers - mostly businesses - who send on these routes.  Our  technology stack  includes Java, Kotlin, Kafka messaging and relational databases, but also graphs and machine learning. The team is dynamically growing, and its role and responsibility is...

Wise is looking for an experienced Senior Training Lead to drive our Know Your Customer (KYC) Training team forward! Our KYC team is the first line of defense to make sure that our customers are compliant with all the requirements from our regulators. Our KYC team vigilantly follows guidelines provided in our knowledge bases and ensures that communications with our customers are concise and concrete. As KYC Training Senior Lead you will be responsible for leading our KYC Training teams. You’ll have a team of Leads (or you may call them team managers) that will report to you, and using your knowledge of learning and development (L&D), people leadership skills and experience you will ensure that these teams deliver highly effective training with measurable outcomes to our KYC teams.  In this strategic role, you’ll set the direction and vision for the KYC Training function, ensuring it is proactive, scalable, and aligned with business priorities. You will play a critical part in...

This senior position involves strategising, implementing, and overseeing the TPRM program in alignment with industry standards and regulatory expectations. The Third Party Risk Senior Lead contributes to developing, maintaining, and enhancing the comprehensive TPRM framework and policies to ensure alignment with industry best practices, regulatory requirements, and the Wise's Enterprise Risk management framework.  This role involves leading and growing both global and regional specific resources, providing strategic support, and fostering a culture of third-party risk awareness throughout the organisation. The Senior Lead needs to work in close coordination with the rest of the TPRM Leadership team, and the Third Party Management team at large.  The Senior Lead provides expert guidance to senior stakeholders, coordinates cross-team projects, and contributes to the strategic alignment of TPRM strategies with the company's overall risk management and business objectives. This role...

The team you will join: Servicing Tooling Platform The Servicing Tooling Platform team within the Mitigation squad focuses on providing back-office tooling experience for agents and product engineering teams. As a software engineer on this team, you will work on building a scalable and reusable platform that can be used to create efficient operational processes. You will work closely with cross-functional teams to ensure the smooth operation of our tooling platform, contributing to the overall success of our organisation. Our main vision points are: we standardise and enable Servicing Operational processes via a common abstractions and out of the box solutions, reliable data and back office tools we enable the quickest technical solution for product teams building manual work tooling with a wide range of use cases to accommodate the various needs of operational teams we offer platform-level support for any core and custom problems within our service, along with easy...

The team you will join: Fraud Decisioning team The team is dedicated to safeguarding our platform against financial crime and ensuring the protection of our legitimate customers. Leveraging cutting-edge machine learning, real-time transaction monitoring, and data analysis, our team is responsible for developing and enhancing payment fraud detection systems. Software engineers, data analysts, and data scientists collaborate on a daily basis to continuously improve our systems and provide support to our fraud investigation team. Our vision is: Build a globally scalable payment fraud prevention and detection real-time engine to keep Wise as a secure environment for our legitimate customers. Utilise machine learning techniques to identify potential risks associated with customer activity. Foster a strong partnership between our fraud investigators and the product team to develop solutions that leverage the expertise of fraud prevention specialists. Not only meet the...

We are seeking a  Business Intelligence Team Lead  with strong analytical and leadership skills to lead our growing BI team within the Servicing Scale department. The ideal candidate will have extensive experience in interpreting and story telling in data , visualisation, a proven track record of upskilling teams and prioritising cross team collaboration with our stakeholders. They will be responsible for driving data-driven decision-making, enhancing the team's analytical capabilities, and improving reporting efficiency. This role is key to ensuring that the BI team delivers high-quality insights that inform operational strategies and support the continuous improvement of our service experience. Key Responsibilities: Team Leadership & Development: Lead, mentor, and develop a BI team that primarily consists of members from an operational background. Identify skill gaps and create training and development plans to improve the team's analytical and technical skills....

We’re looking for a payroll tax analyst, with a keen eye for accuracy, attention to detail and a desire to share your analytic skills and knowledge with our Global Payroll Team. Reporting to the Global Payroll Tax Lead, you’ll have above-average understanding of the Global payroll tax, its overall function, and how our team provides excellent service to others. You’ll be responsible for the accurate, effective, and timely processing of your payroll tax analysis for each tax submission.   Your Mission: This exciting role will join a team responsible for the overall global payroll tax process, including compliance, internal audit, and reconciliation across multiple countries for Wise. You’ll complete a variety of daily, weekly, monthly, annual, and ad-hoc tasks to ensure your payroll tax analysis are processed in accordance ahead of submission deadlines. This role will include partnering with our rewards team, and third party tax advisor to strive for accuracy, reduce errors,...

The team you will join: Servicing Machine Learning and Data Engineering The SMDE team at Servicing Platform is dedicated to build a platform and tooling for fincrime teams, fincrime data scientists. Our team is responsible for developing and enhancing real-time transaction monitoring systems, and data scientist focused analytical tooling.   Software engineers, data analysts, and data scientists collaborate on a daily basis to continuously improve our systems and provide support for fincrime teams. Our vision is: Build tooling for data scientists and engineers to explore, experiment, backfill and deploy most features/data points in production. Provide robust offline training tools as well as datasets for model retraining. Strengthen the partnership between product engineering teams (KYC, Fraud prevention, AML, Screening, etc) to build a platform where teams can share data points, and reuse work Build tooling to aggregate data using open source frameworks like...