At FUNNZ we create and fully manage premium iGaming brands. We have offices in Malta and Marbella, powered by highly experienced teams with a wealth of industry knowledge. We believe in giving our teams accountability and autonomy, trusting in their expertise and best judgment to continuously learn and provide the best gaming experience to our players.

About the Role
Reporting to the Head of Customer Service, you’ll be a key player in bringing top-notch service. Get ready to Make Mundane Magical as the first point of contact with our customers!

What You’ll Do

Provide outstanding customer service through chat and emails in both English and Finnish languages
Respond professionally to a range of live chat and email queries from our players
Be responsible for KYC duties and Document Processing
Listen, probe, and investigate inquiries to determine the underlying needs of the customer
Communicate in a prompt, thoughtful, warm, and empathetic manner
Provide first-time resolution where possible
Remain vigilant of any suspicious activity and escalate accordingly
Look to cross-sell and promote all opportunities
Identify RG concerns within live communications and provide the necessary support
Put the player first at all times!

What We’re Looking For

Experience in Customer Service or a similar role in iGaming
Strong English proficiency, both written and spoken, along with Finnish
Willingness to work shifts between 8 am – 1 am, with potential night shifts if needed
Location: Malta

What Will You Find @ FUNNZ

A close team of 50 in Malta and Marbella
Opportunities to learn and do more than your usual customer service job
Amazing office space in SOHO Strand
Health insurance
Gym at the office
Commute allowance 🚗 100 EUR added to salary monthly to cover the cost of commuting to the office
Socially responsible environment by dedicating time off to volunteer

Funnz.io -st

We are FUNNZ! 🎉 A managed service provider powering the thrilling CasinoFriday and Shotz.com brands, where the mundane is made magical! FUNNZ is the newest evolution of what was formerly known as WKND. With over three years of experience in the online entertainment industry, we have become pioneers, crafting unique digital experiences for audiences worldwide.

At FUNNZ, managing fun experiences is our forte. We are committed to delivering quality products and services that delight our users. Our focus on top-notch customer service, innovative user interfaces, and engaging experiences forms the cornerstone of our operations. With a base in Malta, we are positioned in a vibrant tech hub, enabling us to tap into diverse talent pools and industry expertise.

Our team is a diverse cast of characters from different countries and backgrounds, forming the core of our operation where the fun truly starts.

Join us on our journey as we continue to shape the future of digital entertainment, delivering fun day in and day out. FUNNZ, it’s where the mundane is made magical! ✨

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