Guide and organize meetings with clients to understand their expectations and needs regarding their Casino RNG business.
Develop and maintain excellent customer relations with existing and new clients.
Develop and align CRM strategies for campaign plans tailored to client needs.
Arrange campaign delivery as agreed with clients, ensuring promotional materials align with CRM objectives.
Assist clients in understanding and utilizing promotional tools within the back-office system.
Continuously optimize campaign performance through post-promotional analysis.
Prepare and present data-backed performance reports.
Identify opportunities to enhance offerings and improve builds.
Analyze competitor strategies and market trends to adjust CRM strategies.
Collaborate with product, marketing, and content teams on strategy and business cases.
Qualifications
Components for success. You...
Proven experience as a CRM Executive in the online casino industry.
Effective verbal and written communication skills.
Strong presentation skills to pitch key selling points of features, products, and content to operators.
Knowledge of Slots and Progressive games and market trends.
Adept at managing back-end configuration tools and processes.
Knowledge of the Casino customer and the European customer landscape.
Analytical skills to interpret data and derive actionable insights.
Strong sense of strategy and business acumen.
Thrive in a culture that values...
Team Collaboration: We believe in working together to achieve common goals.
Innovation: We nurture and promote creativity and innovation, encouraging diverse thinking.
Growth and Development: We offer opportunities for professional growth and development.
Inclusivity: We celebrate differences and encourage everyone to join us and be themselves at work.
Work-Life Balance: We understand the importance of maintaining a healthy work-life balance.
Additional Information
CASINO UNIT
Casino products are the flagship of Playtech's products, offering an industry-leading selection of online games and a state-of-the-art platform for seamless integration with our business customers' websites. We ensure to deliver a thrilling web experience content library that includes a slot, table/card, fixed odds games, and more. Some movie and entertainment brands we have collaborated with include DC, MGM, and NBC Universal. Casino Unit includes around 300 great employees in total across different countries, who build the most extensive games portfolio across the industry.
Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.
Playtech -st
Playtech was founded in 1999 in Tartu, Estonia. Until 2006, Playtech Estonia was the only development centre of Playtech Group.
We are developing market-leading turnkey wagering solutions for the modern sports betting industry, covering all sectors and distribution channels from retail to online products. Our 600 employees based in Vienna, Bremen, London, Malmö, Nicosia and Sofia build the foundation of our success and YOU can become part of it!
